Terms of Use
We need rules to keep our platform and services safe for you, us, and our student and instructor community. These Terms apply to all your activities on the Video Wisdom LLC website, the Video Wisdom mobile application, and other related services (“Services”).
If you provide learning sessions on the Video Wisdom LLC platform, you must also agree to the Instructor Terms. We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy.
If you live in the United States or Canada, by agreeing to these Terms, you agree to resolve disputes with Video Wisdom LLC through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.
1. Appointments and Classes
When booking an appointment or class, you must provide and continue to provide accurate and complete information, including your full name, email address, physical address, cell phone number, and a valid credit card. If you contact us regarding an appointment or class, we will not grant you such access unless you can provide us with the full information that was used to book that appointment.
You are responsible for what happens during your learning sessions and Video Wisdom LLC will not intervene in disputes between students or instructors. Video Wisdom does not vet or review our Users, Students or Instructors.
Students and instructors must be at least 18 years of age to access Video Wisdom’s platform and use the Services. If you are younger than 18 years of age, you may not book an appointment or class, but we encourage you to invite a parent or guardian to book an appointment for you and join you during your learning session. If we discover that you have booked an appointment that violates these rules, we will terminate your appointment.
2. Content Enrollment and Lifetime Access
As a student or user, when you enroll in a course or class, you are getting a license from Video Wisdom to view the content via the Video Wisdom platform and Services, and Video Wisdom is the licensor of record. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it).
In legal, more complete terms, Video Wisdom LLC grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by a Video Wisdom LLC authorized representative. This also applies to content you can access via any of our APIs.
We reserve the right to revoke any license to access and use any content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint, or if we determine it violates our Trust and Safety Guidelines. Instructors may not grant licenses to their content to students directly, and any such direct license shall be null and void and a violation of these Terms.
3. Payments, Credits, Rescheduling and Refunds
3.1 Pricing
The prices of content on Video Wisdom are determined based on the Instructor Terms.
We occasionally run promotions and sales for our content, during which certain content is available at discounted prices for a set period of time. The price applicable to the content will be the price at the time you complete your purchase of the content (at checkout).
We do not enable users to see pricing in other currencies. All prices are listed in US dollars.
3.2 Payments
You agree to pay the fees for the appointments or classes that you purchase, and you authorize us to charge your debit or credit card for those fees. Video Wisdom LLC works with payment service providers to offer you the most convenient payment methods in your country and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the appointment you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.
You must notify us immediately upon learning that someone else may be using your credit card without your permission (or if you suspect any other breach of security) by contacting Customer Service. We may request information from you to confirm that you are indeed the user of record.
3.3 Refunds
When you book an appointment or class, you are required to enter a valid credit card number. At the time the appointment is booked, the credit card will be charged the full amount of the learning session. If you are unhappy with your learning session or the Instructor does not show up at the predetermined date and time, you may be entitled to a full refund.
If the learning session you purchased is not what you were expecting, you can request, within 24 hours of completion of your session, that Video Wisdom LLC apply a refund to your credit or debit card. We reserve the right to apply your refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content and other factors. No refund is due to you if you request it after the 24 hour guarantee time limit has passed. Video Wisdom LLC also reserves the right to refund students beyond the 24 hour limit in cases of suspected or confirmed account fraud.
To request a refund, please contact Customer Service. As detailed in the Instructor Terms, instructors agree that students have the right to receive these refunds.
At our discretion, if we believe you are abusing our refund policy, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of our Services. If we ban your account or disable your access to the platform due to your violation of these Terms or our Trust and Safety Guidelines, you will not be eligible to receive a refund.
3.4 Gift and Promotional Codes
Video Wisdom LLC or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional pricing applied at checkout on the Video Wisdom platform, subject to the terms included with your codes.
These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified. Gift and promotional codes offered by Video Wisdom LLC may not be refunded for cash. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.
3.5 Rescheduling Appointments and Classes
Each appointment or class can only be rescheduled 1 time and must be rescheduled no later than 48 hours before the appointment or class is set to begin. After that 48 hour window has passed, you will be unable to reschedule your appointment or class.
If for some reason, you are unable to make the rescheduled appointment, your credit card will be charged with no refund.
The reason we must maintain these strict scheduling policies is to allow our Instructors ample time to rearrange their calendars.
4. Trust & Safety Policies
You agree to abide by Video Wisdom's Trust and Safety Policies, and other standards or policies prescribed by Video Wisdom from time to time. You understand that your use of the Services is subject to Video Wisdom's approval, which we may grant or deny at our sole discretion.
We reserve the right to ban Users or Instructors for any reason at any time, without prior notice, including in cases where a Student, User or Instructor engages in behavior that might reflect unfavorably on Video Wisdom or bring Video Wisdom into public disrepute, contempt, scandal, or ridicule or as determined by Video Wisdom in its sole discretion.
You may not access or use the Services for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.
You may not post or provide during learning sessions any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information, nor may you act in such a manner.
If you are a student, the Services enable you to ask questions to the instructors of courses or other classes you are enrolled in, and to post reviews. If you are an instructor, you can communicate with the students who have enrolled in your courses. In both cases, you must abide by the law and respect the rights of others: you cannot post any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country. You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences.
If we discover that your behavior violates our Trust and Safety Guidelines, or if we believe your behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove you from our platform. Video Wisdom LLC complies with copyright laws.
Video Wisdom LLC has discretion in enforcing these Terms and our Trust and Safety Guidelines. We may restrict or terminate your permission to use our platform and Services at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may prevent you from further access to the platforms and use of our Services. You agree that we will have no liability to you or any third party for termination of your account or blocking of your access to our platforms and services.
Our Instructor Terms require our instructors to follow the law and respect the intellectual property rights of others.
5. Video Wisdom LLC’s Rights
The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow Video Wisdom LLC to reuse and share it but you do not lose any ownership rights you may have over your content. If you are an instructor, be sure to understand the content licensing terms that are detailed in the Instructor Terms.
When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize Video Wisdom LLC to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.
By using this service, you grant Video Wisdom the right to record all Zoom learning sessions. Video Wisdom may review the Zoom sessions at any time and for any reason including for quality control or when we deem appropriate.
In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Video Wisdom LLC for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.
6. Using Video Wisdom LLC at Your Own Risk
Our platform model means we do not review or edit the content for legal issues, and we are not in a position to determine the legality of content. We do not exercise any editorial control over the content that is available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the content. If you access content, you rely on any information provided by an instructor at your own risk.
By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. Video Wisdom LLC has no responsibility to keep such content from you and no liability for your access or enrollment in any course or other content, to the extent permissible under applicable law.
This also applies to any content relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of content, and by accessing such content you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your access to the content.
When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your personal information about you for your safety.
We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students. We do not vet or pre-screen users, students, or instructors. All interactions between parties are at your own risk.
When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.
7. Video Wisdom LLC’s Rights
All right, title, and interest in and to the Video Wisdom LLC platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of Video Wisdom LLC and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use the Video Wisdom LLC name or any of the Video Wisdom LLC trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Video Wisdom LLC or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
You may not do any of the following while accessing or using the Video Wisdom LLC platform and Services:
access, tamper with, or use non-public areas of the platform (including content storage), Video Wisdom LLC’s computer systems, or the technical delivery systems of Video Wisdom LLC’s service providers.
disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Video Wisdom LLC platform or Services.
access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Video Wisdom LLC); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.
8. Miscellaneous Legal Terms
8.1 Binding Agreement
You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with Video Wisdom LLC. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.
If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.
Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.
These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us (which include, if you are an instructor, the Instructor Terms).
If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.
Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.
8.2 Disclaimers
It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their content. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Video Wisdom LLC or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.
8.3 Limitation of Liability
There are risks inherent to using our Services, for example, if you access health and wellness content like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the three (3) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.
8.4 Indemnification
If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Video Wisdom LLC, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.
8.5 Governing Law and Jurisdiction
When these Terms mention “Video Wisdom LLC,” they’re referring to the Video Wisdom LLC entity that you’re contracting with. If you’re a student, your contracting entity and governing law will generally be determined based on your location.
8.6 Legal Actions and Notices
No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.
Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email to admin@videowisdom.com.
8.7 Relationship Between Us
You and we agree that no joint venture, partnership, employment, or agency relationship exists between us.
8.8 No Assignment
You may not assign or transfer these Terms (or the rights and licenses granted under them). Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity.
8.9 Sanctions and Export Laws
You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) aren’t located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You also warrant that you aren’t a person or entity who is named on any U.S. government specially designated national or denied-party list.
If you become subject to such a restriction during the term of any agreement with Video Wisdom LLC, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to Video Wisdom LLC).
You may not access, use, export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any United States and other applicable country export control and trade sanctions laws, rules and regulations. You agree not to upload any content or technology (including information on encryption) whose export is specifically controlled under such laws.
9. Dispute Resolution
This Dispute Resolution section applies only if you live in the United States or Canada. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Customer Service Department.
9.1 Small Claims
Either of us can bring a claim in small claims court in (a) Somerville, Massachusetts, (b) the county where you live, or (c) another place we both agree on, as long as it qualifies to be brought in that court.
9.2 Going to Arbitration
If we can’t resolve our dispute amicably, you and Video Wisdom LLC agree to resolve any claims related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.
9.3 The Arbitration Process
Any disputes that involve a claim of less than $10,000 USD must be resolved exclusively through binding non-appearance-based arbitration. A party electing arbitration must initiate proceedings by filing an arbitration demand with the American Arbitration Association (AAA). The arbitration proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction. Disputes that involve a claim of more than $10,000 USD must be resolved per the AAA’s rules about whether the arbitration hearing has to be in-person.
9.4 No Class Actions
We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can’t combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and can’t be used to decide other users’ disputes. If a court decides that this “No class actions” clause isn’t enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the Terms will still apply.
10. Updating These Terms
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Video Wisdom LLC reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified at checkout or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
11. How to Contact Us
The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.
If you provide learning sessions on the Video Wisdom LLC platform, you must also agree to the Instructor Terms. We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy.
If you live in the United States or Canada, by agreeing to these Terms, you agree to resolve disputes with Video Wisdom LLC through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.
1. Appointments and Classes
When booking an appointment or class, you must provide and continue to provide accurate and complete information, including your full name, email address, physical address, cell phone number, and a valid credit card. If you contact us regarding an appointment or class, we will not grant you such access unless you can provide us with the full information that was used to book that appointment.
You are responsible for what happens during your learning sessions and Video Wisdom LLC will not intervene in disputes between students or instructors. Video Wisdom does not vet or review our Users, Students or Instructors.
Students and instructors must be at least 18 years of age to access Video Wisdom’s platform and use the Services. If you are younger than 18 years of age, you may not book an appointment or class, but we encourage you to invite a parent or guardian to book an appointment for you and join you during your learning session. If we discover that you have booked an appointment that violates these rules, we will terminate your appointment.
2. Content Enrollment and Lifetime Access
As a student or user, when you enroll in a course or class, you are getting a license from Video Wisdom to view the content via the Video Wisdom platform and Services, and Video Wisdom is the licensor of record. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it).
In legal, more complete terms, Video Wisdom LLC grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by a Video Wisdom LLC authorized representative. This also applies to content you can access via any of our APIs.
We reserve the right to revoke any license to access and use any content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint, or if we determine it violates our Trust and Safety Guidelines. Instructors may not grant licenses to their content to students directly, and any such direct license shall be null and void and a violation of these Terms.
3. Payments, Credits, Rescheduling and Refunds
3.1 Pricing
The prices of content on Video Wisdom are determined based on the Instructor Terms.
We occasionally run promotions and sales for our content, during which certain content is available at discounted prices for a set period of time. The price applicable to the content will be the price at the time you complete your purchase of the content (at checkout).
We do not enable users to see pricing in other currencies. All prices are listed in US dollars.
3.2 Payments
You agree to pay the fees for the appointments or classes that you purchase, and you authorize us to charge your debit or credit card for those fees. Video Wisdom LLC works with payment service providers to offer you the most convenient payment methods in your country and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the appointment you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.
You must notify us immediately upon learning that someone else may be using your credit card without your permission (or if you suspect any other breach of security) by contacting Customer Service. We may request information from you to confirm that you are indeed the user of record.
3.3 Refunds
When you book an appointment or class, you are required to enter a valid credit card number. At the time the appointment is booked, the credit card will be charged the full amount of the learning session. If you are unhappy with your learning session or the Instructor does not show up at the predetermined date and time, you may be entitled to a full refund.
If the learning session you purchased is not what you were expecting, you can request, within 24 hours of completion of your session, that Video Wisdom LLC apply a refund to your credit or debit card. We reserve the right to apply your refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content and other factors. No refund is due to you if you request it after the 24 hour guarantee time limit has passed. Video Wisdom LLC also reserves the right to refund students beyond the 24 hour limit in cases of suspected or confirmed account fraud.
To request a refund, please contact Customer Service. As detailed in the Instructor Terms, instructors agree that students have the right to receive these refunds.
At our discretion, if we believe you are abusing our refund policy, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of our Services. If we ban your account or disable your access to the platform due to your violation of these Terms or our Trust and Safety Guidelines, you will not be eligible to receive a refund.
3.4 Gift and Promotional Codes
Video Wisdom LLC or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional pricing applied at checkout on the Video Wisdom platform, subject to the terms included with your codes.
These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified. Gift and promotional codes offered by Video Wisdom LLC may not be refunded for cash. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.
3.5 Rescheduling Appointments and Classes
Each appointment or class can only be rescheduled 1 time and must be rescheduled no later than 48 hours before the appointment or class is set to begin. After that 48 hour window has passed, you will be unable to reschedule your appointment or class.
If for some reason, you are unable to make the rescheduled appointment, your credit card will be charged with no refund.
The reason we must maintain these strict scheduling policies is to allow our Instructors ample time to rearrange their calendars.
4. Trust & Safety Policies
You agree to abide by Video Wisdom's Trust and Safety Policies, and other standards or policies prescribed by Video Wisdom from time to time. You understand that your use of the Services is subject to Video Wisdom's approval, which we may grant or deny at our sole discretion.
We reserve the right to ban Users or Instructors for any reason at any time, without prior notice, including in cases where a Student, User or Instructor engages in behavior that might reflect unfavorably on Video Wisdom or bring Video Wisdom into public disrepute, contempt, scandal, or ridicule or as determined by Video Wisdom in its sole discretion.
You may not access or use the Services for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.
You may not post or provide during learning sessions any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information, nor may you act in such a manner.
If you are a student, the Services enable you to ask questions to the instructors of courses or other classes you are enrolled in, and to post reviews. If you are an instructor, you can communicate with the students who have enrolled in your courses. In both cases, you must abide by the law and respect the rights of others: you cannot post any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country. You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences.
If we discover that your behavior violates our Trust and Safety Guidelines, or if we believe your behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove you from our platform. Video Wisdom LLC complies with copyright laws.
Video Wisdom LLC has discretion in enforcing these Terms and our Trust and Safety Guidelines. We may restrict or terminate your permission to use our platform and Services at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may prevent you from further access to the platforms and use of our Services. You agree that we will have no liability to you or any third party for termination of your account or blocking of your access to our platforms and services.
Our Instructor Terms require our instructors to follow the law and respect the intellectual property rights of others.
5. Video Wisdom LLC’s Rights
The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow Video Wisdom LLC to reuse and share it but you do not lose any ownership rights you may have over your content. If you are an instructor, be sure to understand the content licensing terms that are detailed in the Instructor Terms.
When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize Video Wisdom LLC to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.
By using this service, you grant Video Wisdom the right to record all Zoom learning sessions. Video Wisdom may review the Zoom sessions at any time and for any reason including for quality control or when we deem appropriate.
In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Video Wisdom LLC for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.
6. Using Video Wisdom LLC at Your Own Risk
Our platform model means we do not review or edit the content for legal issues, and we are not in a position to determine the legality of content. We do not exercise any editorial control over the content that is available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the content. If you access content, you rely on any information provided by an instructor at your own risk.
By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. Video Wisdom LLC has no responsibility to keep such content from you and no liability for your access or enrollment in any course or other content, to the extent permissible under applicable law.
This also applies to any content relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of content, and by accessing such content you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your access to the content.
When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your personal information about you for your safety.
We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students. We do not vet or pre-screen users, students, or instructors. All interactions between parties are at your own risk.
When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.
7. Video Wisdom LLC’s Rights
All right, title, and interest in and to the Video Wisdom LLC platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of Video Wisdom LLC and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use the Video Wisdom LLC name or any of the Video Wisdom LLC trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Video Wisdom LLC or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
You may not do any of the following while accessing or using the Video Wisdom LLC platform and Services:
access, tamper with, or use non-public areas of the platform (including content storage), Video Wisdom LLC’s computer systems, or the technical delivery systems of Video Wisdom LLC’s service providers.
disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Video Wisdom LLC platform or Services.
access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Video Wisdom LLC); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.
8. Miscellaneous Legal Terms
8.1 Binding Agreement
You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with Video Wisdom LLC. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.
If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.
Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.
These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us (which include, if you are an instructor, the Instructor Terms).
If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.
Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.
8.2 Disclaimers
It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their content. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Video Wisdom LLC or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.
8.3 Limitation of Liability
There are risks inherent to using our Services, for example, if you access health and wellness content like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the three (3) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.
8.4 Indemnification
If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Video Wisdom LLC, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.
8.5 Governing Law and Jurisdiction
When these Terms mention “Video Wisdom LLC,” they’re referring to the Video Wisdom LLC entity that you’re contracting with. If you’re a student, your contracting entity and governing law will generally be determined based on your location.
8.6 Legal Actions and Notices
No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.
Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email to admin@videowisdom.com.
8.7 Relationship Between Us
You and we agree that no joint venture, partnership, employment, or agency relationship exists between us.
8.8 No Assignment
You may not assign or transfer these Terms (or the rights and licenses granted under them). Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity.
8.9 Sanctions and Export Laws
You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) aren’t located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You also warrant that you aren’t a person or entity who is named on any U.S. government specially designated national or denied-party list.
If you become subject to such a restriction during the term of any agreement with Video Wisdom LLC, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to Video Wisdom LLC).
You may not access, use, export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any United States and other applicable country export control and trade sanctions laws, rules and regulations. You agree not to upload any content or technology (including information on encryption) whose export is specifically controlled under such laws.
9. Dispute Resolution
This Dispute Resolution section applies only if you live in the United States or Canada. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Customer Service Department.
9.1 Small Claims
Either of us can bring a claim in small claims court in (a) Somerville, Massachusetts, (b) the county where you live, or (c) another place we both agree on, as long as it qualifies to be brought in that court.
9.2 Going to Arbitration
If we can’t resolve our dispute amicably, you and Video Wisdom LLC agree to resolve any claims related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.
9.3 The Arbitration Process
Any disputes that involve a claim of less than $10,000 USD must be resolved exclusively through binding non-appearance-based arbitration. A party electing arbitration must initiate proceedings by filing an arbitration demand with the American Arbitration Association (AAA). The arbitration proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction. Disputes that involve a claim of more than $10,000 USD must be resolved per the AAA’s rules about whether the arbitration hearing has to be in-person.
9.4 No Class Actions
We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can’t combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and can’t be used to decide other users’ disputes. If a court decides that this “No class actions” clause isn’t enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the Terms will still apply.
10. Updating These Terms
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Video Wisdom LLC reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified at checkout or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
11. How to Contact Us
The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.